Employee Guidelines
MOONRISE AV
WELCOME TO
The Moonrise AV Crew
Our incredible technical team is what sets Moonrise apart. Here is what to expect when you work on a Moonrise Crew.
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The Moonrise brand is positive, clean, efficient, professional, and accommodating.
- We thrive on saying YES!
- We are a team, and we work to support each other.
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Be on time & be ready to work at the top of the call.
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If you don't know how to do something, just ask!
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Moonrise is a safe and welcoming place to work for all.
Welcome to the team!
You are what makes Moonrise shine!
EMPLOYEE PRESENTATION
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All staff, unless otherwise specified, are expected to wear a black polo, black pants, black shoes and arrive with appropriate basic tools for their role to all calls.
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Most times a black hoodie or similar outer layer is acceptable.
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No Logos, unless specifically called for.
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Outdoor / tent events may vary for dress code based on weather and client requirements.
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The Moonrise brand is often white-labeled for our clients and the end client does not know that Moonrise even exists.
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Sometimes we are representing another AV company or creative agency as an extension of their team.
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Better to say NOTHING than to misrepresent yourself. You can always ask your lead about this on site.
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You are an employee of Moonrise AV and are expected to represent the Moonrise AV brand accordingly.
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As a freelancer, do not represent your brand or individual self while representing Moonrise. This includes non-Moonrise business cards, stickers, logos, graphics, or conversations with our clients, their clients, the venue, or anyone else on event sites.
BOOKING SHIFTS
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We use the software, Intellievent, to manage the equipment operations and labor staffing part of our jobs.
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You will be set-up in Intellievent and receive shift requests via email.
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Once you receive a shift request, you have 24 hours to accept or decline the shift by clicking the link in the email.
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Declining a shift does NOT impact your ability to receive future shift requests, freelancers have other obligations and we get that!
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Once you accept a shift, canceling or backing out of that shift DOES affect your ability to get future shift requests. Please do not accept a shift from Moonrise then cancel. Once you're on, we expect you to show up and execute your role.
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If you are unsure if you can accept a shift, please communicate with the Project Manager about your potential conflicts etc and start a dialogue regarding that shift, so we make informed decisions on holding that shift or trying to offer it to another tech.
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You may or may not get more info prior to arrival on site depending on the scope of the event. This may come in the form of emails, calls, or pre-production meetings. Sometimes, you may just show up to the venue and get the download day of.
GETTING PAID
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All Moonrise AV freelance staff are W-2 employees, unless billed via a business entity with proper insurance on file with Moonrise.
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You will be entered into our Payroll system, Square, from which you clock hours and get paid!
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As a new hire, you'll get an email from Square to set-up your profile in Payroll, you will need to do this prior to the closing of your first eligible pay period.
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Download Square Teams to your phone after setting your profile up in Square.
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Punch-in and Punch-out on Teams app to track hours on-site. If you miss a punch, you can send a change request for the time card directly through the Teams app. Tracking actual work hours accurately is the responsibility of the employee, NOT Moonrise management.
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Plan for traffic, public transportation delays, parking and finding the venue. If you arrive late, you will be paid accordingly.
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Submit any reimbursement receipts (like parking) via email to Support@MoonriseAV.com immediately post-event (last day, all together, not 10 different receipt emails).
PAY PERIODS
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Pay periods are bi-weekly, Monday through Sunday. You work weeks 1 & 2 and are paid on Friday of week 3 via Direct Deposit.
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Payroll is processed on Monday of week 3, so all receipts and time punches MUST be accurate before Monday at 8am to be accurately reflected in that cycle's paycheck.
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As a freelancer, your event shift could very well split 2 pay cycles, so please be aware that you may receive partial pay in the first paycheck and the balance 2 weeks later.
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Payroll is processed manually at Moonrise AV and while we work really hard to be accurate, mistakes happen. Please let us know if you are missing hours or have any other discrepancies with your paycheck and we will work to make it right ASAP!
SHIFT MINIMUMS
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All shifts will be paid a minimum of 4 hours, or the length of shift booked, or actual hours worked, whichever is greater.
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Any hours over 10 in a single day or 40 in a single week (Mon-Sun) are paid at 1.5h hourly rate ("time and a half").
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Any hours worked between 12am-6am are paid at 1.5x hourly rate ("time and a half").
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Any hours worked without a minimum of 8 hours between shifts are a continuation of the previous shift towards time and half hours, OR if an employee works into a time and half shift and is called back before 8 hours off the clock, the employee continues in time and half pay until given a minimum of 8 hours rest, off the clock.
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On events requiring travel, Moonrise typically pays 1/2 day rate for travel days and a day rate for all show / rest days away from the employee's home market and the hourly / OT rules do not all apply in these instances.
BREAKS & CANCELLATIONS
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Any shifts Moonrise cancels on an employee (due to event cancellation or similar) less than 15 days prior to the shift, are paid at 50% of the booked hours.
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Take a 15 minute break for every 2-3 hours on the clock and a meal break for every 5-6 hours on the clock.
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Meal breaks can be paid 30 minute breaks where food is provided, or unpaid 1 hour breaks where the employee is responsible to feed themselves.
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While Moonrise strives to schedule and breaks effectively, sometimes this is not always possible and it is sometimes the employee's responsibility to ensure they are taking breaks at appropriate times. It is the employees responsibility to adhere as closely to this break schedule as possible.
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If a client puts you in a situation where you are not getting adequate breaks or meals, please reach out to your lead or Moonrise AV management with your concerns.
AIR TRANSPORTATION
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Moonrise will provide one upgradeable roundtrip economy ticket from point of origin to project location.
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Moonrise will not pay for ticket upgrades/wifi/food or drinks
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Moonrise will reimburse for baggage fees for one standard checked bag (unless additional luggage had been discussed) with proof of receipt.
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Moonrise will not pay for overweight baggage fees
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If an employee misses their flight (not due to work or airline related incidents) or wants to change their flight, the employee will be responsible for additional flight costs as well as any incidental expenses related to the change.
GROUND TRANSPORTATION
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For out of market personal vehicle use, Moonrise will pay, per the IRS regulations .67 cents per mile based on the most reasonable route of travel between employees home address and event location as determined by Moonrise.
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Moonrise will reimburse for standard taxi/car services to/from home and airport with proof of receipt
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Any travel to/from lodging, venue or airport will be discussed prior to the event. Moonrise will either provide a Moonrise vehicle or will reimburse taxi/car services. Please confirm before booking yourself a car.
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If needed, the Moonrise will provide a rental car to be used as a Moonrise vehicle.
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Only Moonrise team members listed as insured by Moonrise will be allowed to drive Moonrise vehicles.
LODGING
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For out of market lodging, Moonrise shall provide upto double room occupancy in a shared apartment/house or hotel, within commutable distance.
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All room and tax charges will be paid by Moonrise.
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All incidental hotel charges are the direct responsibility of the Employee.
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If the Employee is responsible for booking their own lodging for any reason, the approved spending limit is $100 per night per room before taxes and fees. Anything above the approved amount requires prior approval from Moonrise management and may not be the employee’s responsibility.
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Employees are responsible for keeping Moonrise provided accomodations in a tidy manner .
PARKING
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Moonrise will reimburse for reasonable parking expenses at event locations during working shifts with proof of receipt.
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Moonrise will NOT reimburse for airport parking unless otherwise approved due to cost effectiveness versus taxi/car service.
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Employees are expected to comply with all traffic laws, parking regulations and posted signage.
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Employees are responsible for any and all parking tickets, moving violations, or other violations incurred in personal cars, rental cars, or Moonrise vehicles.
PERSONAL EXPENSES
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Moonrise offers $40/day Per Diem for all working days spent away from the Employee’s home market to cover incidental expenses related to travel.
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Per Diems are paid in the employee’s paycheck in the pay cycle immediately following the travel days along with the wages for that time period.
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Employees are responsible for all of their own meals and incidental expenses and are not authorized to use Moonrise issued credit cards for any personal expenses without prior authorization.
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Unauthorized personal expenses on Moonrise credit cards will be immediately reimbursed to Moonrise by the Employee.
COMPANY CREDIT CARDS
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Most Full-Time and regular employees of Moonrise will be issued a Moonrise Credit Card to cover approved company related expenses.
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Approved expenses include job-site parking expenses, fuel for Moonrise vehicles or rental cars, emergency equipment purchases, etc.
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Site leads may be authorized to purchase meals for Employees on a case by case basis, but this is at the discretion of Moonrise management and NOT a standard operating procedure.
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Personal expenses, meals, hotel incidentals, overweight baggage fees, flight upgrades and other non-approved expenses should NOT be placed on the Moonrise Credit Card and will be immediately reimbursed to the Company from the Employee.